Strategic Leadership Architect for Complex Systems
Guided by the principle: Creating value for the customer of your customer.
18 years and still relevant. This assessment originates from the MBA thesis "The New CEO in face of the 21st Century" by Joeri G. Gredig (2008). Back then, 55 expert panelists — CEOs, upcoming CEOs, MBA professors, and students — used the Delphi method to identify 52 critical leadership capabilities. The fascinating part? These fundamentals haven't aged.
Why it still works: Customer orientation, strategic thinking, and technology alignment remain the cornerstones of effective leadership. Tools and platforms evolve — "ICT" is now "digital transformation" — but the underlying capabilities endure. The top-rated skill in 2008? "Ability to understand customer's values" at 4.53. Ask any successful CEO today, and they'll tell you the same.
The benchmark paradox: ICT alignment capabilities scored lowest in the original study — yet they represented the biggest untapped potential then. Today, with AI and automation reshaping every industry, that gap has only become more critical. Use this assessment to find yours.